Electronic ticket

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"E-ticket" redirects here. For the former Disneyland and Disney World tickets, see E ticket.
A sample itinerary for an open jaw electronic ticket from Montreal to Amsterdam, and returning from Munich

An electronic ticket (commonly abbreviated as e-ticket) is the digital ticket equivalent of a paper ticket. The term is most commonly associated with airline issued tickets. Electronic ticketing for urban or rail public transport is usually referred to as travel card or transit pass. It is also used in ticketing in the entertainment industry.

An electronic ticket system is a more efficient method of ticket entry, processing and marketing for companies in the airline, railways and other transport and entertainment industries.

Airline ticket

E-tickets in the airline industry were devised in about 1994, and have now largely replaced the older multi-layered paper ticketing systems. Since 1 June 2008, it has been mandatory for IATA members to use e-ticketing. Where paper tickets are still available, some airlines charge a fee for issuing paper tickets.

When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or may be provided with a copy of a e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary receipt.

Besides providing itinerary details, an e-ticket itinerary receipt also contains:

  • An official ticket number (including the airline's 3-digit ticketing code, a 4-digit form number, a 6-digit serial number, and sometimes a check digit).
  • Carriage terms and conditions, (or at least a reference to them)
  • Fare and tax details, including fare calculation details and some additional data such as tour codes. The exact cost might not be stated, but a "fare basis" code will always identify the fare used.
  • A short summary of fare restrictions, usually specifying only whether change or refund are permitted but not the penalties to which they are subject.
  • Form of payment.
  • Issuing office.
  • Baggage allowance.

Checking in with an e-ticket

Passengers with e-tickets are required to check-in at the airport for a flight in the usual manner, except that they may be required to present an e-ticket itinerary receipt or personal identification, such as a passport, or credit card. Producing a print-out of an e-ticket itinerary receipt may be required to enter the terminal of some airports or to satisfy immigration regulations in some countries.[citation needed]

The introduction of e-tickets has allowed for various enhancements to checking-in processes.

Self-service and remote check-in

  • online/telephone/self-service kiosk check-in (if the airline makes this option available)
  • early check-in
  • printing boarding passes at airport kiosks and at locations other than an airport
  • delivery of boarding pass bar-codes via SMS or email to a mobile device

Several websites assist people holding e-tickets to check in online in advance of the twenty-four-hour airline restriction. These sites store a passenger's flight information and then when the airline opens up for online check-in the data is transferred to the airline and the boarding pass is emailed back to the customer. With this e-ticket technology, if a passenger receives his boarding pass remotely and is travelling without check-in luggage, he may bypass traditional counter check-in.

Payment

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